Refund Policy Guide
Your Satisfaction, Our Priority
At Nordic Mail Services, we are committed to providing exceptional service. If you are not completely satisfied with our services, we offer a clear and fair refund policy to ensure your peace of mind.
Eligibility for Refunds
1. Service Issues:
- Insurance For Discreet Parcel: If a refundable insurance deposit was paid as a result of your discreet shipment , you are eligible for an insurance refund.
- Lost Shipments: If your shipment is lost during transit and cannot be recovered, we will process a refund.
- Damaged Goods: If your items are damaged due to mishandling during transit, you may be eligible for a refund or compensation.
2. Service Cancellations:
- Pre-Dispatch Cancellations: If you cancel your shipment before it has been dispatched, you are eligible for a full refund.
- Post-Dispatch Cancellations: If you cancel after dispatch but before delivery, a partial refund may be available depending on the shipping stage.
How to Request a Refund
1. Contact Customer Support:
- Reach out to our customer support team within 30 days of the issue occurring.
- Provide detailed information about the shipment, including tracking number, date of shipment, and nature of the issue.
Contact Us
If you have any questions or need assistance with a refund request, our customer support team is here to help.